Distance Sales Agreement

Detailed information regarding the Distance Sales Agreement is listed below.

Purpose, Scope, Legal Basis and Definitions

Purpose: The purpose of this regulation is to set out the procedures and principles regarding distance contracts.
Scope: The regulation applies to distance contracts.
Legal Basis: This regulation has been prepared pursuant to Articles 48 and 84 of the Consumer Protection Law No. 6502 dated 07/11/2013.

Definitions

In this regulation, explanations of concepts such as digital content, service, goods, seller, provider, consumer, and means of distance communication are specified within the framework of Law No. 6502.

Pre-Information Obligation

Before the contract is concluded, the consumer is informed about the main characteristics of the product, the seller’s information, the total price, the right of withdrawal, and delivery details. The information is provided in writing or via a durable medium, and the burden of proof lies with the seller.

Right of Withdrawal

The consumer may withdraw from the contract within fourteen (14) days without providing any reason. In the case of goods, the withdrawal period starts on the date of delivery; in the case of services, it starts on the date the contract is concluded. The seller is obliged to refund all amounts collected within fourteen (14) days from the date the withdrawal notice reaches the seller.

Exceptions to the Right of Withdrawal

The consumer may not exercise the right of withdrawal for contracts concerning: goods produced specifically for personal needs, perishable goods, hygienic products with opened packaging, digital content, periodicals, and services such as accommodation or transportation.

Other Provisions

The seller is obliged to deliver the product within thirty (30) days from the date the order is received. Lack of stock does not mean that the delivery obligation becomes impossible. The seller must retain all delivery-related documents for three (3) years.

Parties

Seller: Ballıçubuk
Address: Saray Mahallesi Hanımağa Sokak 3-1, 07400 Alanya / ANTALYA
Phone: 0242 517 40 45
E-mail: info@ballicubuk.com.tr
Web: www.ballicubuk.com.tr

Buyer: The name, address, and contact information entered into the system by the customer shall be taken as the basis.

Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product or service ordered by the buyer via www.ballicubuk.com.tr.

Order, Payment and Delivery

After the order is confirmed, products are delivered via the contracted cargo company. The delivery period is a maximum of 30 days. Payment may be made by credit card or bank transfer. In cases of incorrect pricing or stock status, the seller may cancel the order by informing the buyer.

Product Returns and Right of Withdrawal

The consumer may exercise the right of withdrawal within 14 days after receiving the goods without providing any reason. The returned product must be in its original packaging, unused, and undamaged. In returns made under the right of withdrawal, the shipping cost belongs to the buyer.

Warranty

Products are covered by a 2-year warranty against manufacturing defects. The warranty scope is subject to the provisions of Consumer Protection Law No. 4077.

Confidentiality

Personal information shared by the buyer may be disclosed by Ballıçubuk only in cases of legal obligation. Credit card information is not stored in the system and is used securely only during collection.

Dispute Resolution

In disputes arising from this agreement, Consumer Arbitration Committees are authorized within the monetary limits determined by the Ministry of Industry and Trade; for disputes exceeding this limit, the Consumer Courts of Antalya Courthouse are authorized.

In the event the order is completed, the buyer shall be deemed to have read, understood, and accepted all terms and conditions set forth in this agreement.
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