Privacy Policy

All services provided on our website and in our e-store belong to Ballıçubuk and are operated by our company. Our company may collect personal data for various purposes. Below, we explain how and in what manner personal data is collected and how it is protected. This privacy notice describes the data collection and usage practices of the website www.ballicubuk.com.tr. By accessing this Site, you indicate that you accept the information collection and usage practices described in this privacy notice.

In order to identify system-related problems and to quickly resolve issues or disputes that may arise regarding the services provided, our company records users’ IP addresses and uses them. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.

Our company undertakes to keep confidential information strictly private and confidential, to regard this as an obligation of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain or being used without authorization or disclosed to any third party.

Your personal information requested on our site is kept on record for the provision of our services, information, communication, and similar purposes. The Site may collect certain information about your visits, such as the name of the Internet service provider you use to access the site and your Internet Protocol (IP) address, the date and time you access the site, the pages you visit while on the site, and the Internet address of the website that allows you to connect directly to our site. This information is used to improve the site, analyze trends, and administer the site. As a rule, collected personal data is not transferred to third parties without our customers’ consent. However, transfers may be made pursuant to Article 8/2 (a) and (b) of the Turkish Personal Data Protection Law No. 6698.

Personal information collected on the Site is processed and used in accordance with Turkish Personal Data Protection Law No. 6698, including (provided that it is directly related to the establishment or performance of a contract) where processing of personal data belonging to the parties to the contract is necessary (Art. 5/2-c), where it is mandatory for the data controller to fulfill its legal obligation (Art. 5/2-ç), where processing is necessary for the establishment, exercise, or protection of a right (Art. 5/2-e), and for operating the site and providing the services you request or authorize and/or carrying out transactions. We may use your personal information, including notifications, to provide information about the products or services you use.

In addition, we may send you information about other products and services via SMS or e-mail. For research purposes, we may combine data regarding site visits with anonymous demographic information and use this information in aggregate to provide more useful content.

When you subscribe to a newsletter or agree to receive promotional e-mails, www.ballicubuk.com.tr may use customized links or similar technologies to track e-mails you click. Each e-mail includes an unsubscribe link that allows you to stop receiving such communications.

We may disclose your personal information when required as a legal obligation or where we believe in good faith that such action is necessary to (a) act in accordance with legal requirements or comply with legal processes served on us; (b) protect and defend our rights and property; or (c) act in urgent situations for the safety of our employees or agents, users of the product, or public safety.

We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. For example, we store the information you provide on computer servers located in controlled facilities with limited access.

When we transmit sensitive personal information such as credit card numbers over the Internet, we protect it using encryption methods such as the Secure Sockets Layer (SSL) protocol. We do not store your credit card information in our systems in any way. Used credit cards are encrypted with special cryptographic methods and transmitted to the relevant bank.

We may update this privacy notice at any time. Changes take effect as soon as they are published on the website under the Privacy and Security Agreement. We recommend that you review this privacy notice periodically to stay informed about the methods we use to protect personal information. Your continued use of the service means you accept this privacy notice and any updates that may be made.

We allow access passwords and similar information to be determined by you. If you forget your access password, a link to create a new password is sent to the e-mail address you provided during registration. In sections where confidential information is requested, we use the SSL (Secure Socket Layer) method to prevent your information from being obtained by third parties. For credit card transactions on our site, communication is secured at every stage.

On our site’s order pages, communication between the site and the visitor takes place under SSL standards. This communication standard is used safely even on sites with a high volume of transactions. Whether this communication method is present on the page where credit card information is entered can be understood by the address bar showing https://.. instead of http://.. when you access the page. When you access such pages, a lock icon is also displayed in the lower corner of the browser.

Security regarding the transfer of credit card information from the site to the bank is carried out with the maximum security provided by the bank. In addition to many components of this security, the CVV2/CVC2 code is also used on our site as a precaution against shopping with stolen cards or card information.

In transactions you perform in a secure environment, no person, institution, or organization other than you and the bank that issued your credit card can access your information. The credit card transaction page transmits card information directly to the bank’s POS system and informs the customer of the transaction result. Credit card information is not transmitted via e-mail or similar methods. As a result of online transactions, it is not possible for us to access the transmitted credit card information.

When you visit websites, you may see warnings such as “Accept and close Cookie Usage policies.” What are these warnings and consents for? What are cookies? What are they used for? Which cookies do we use? We will inform you on this matter below.

Cookies are small text files sent to and saved by your browser by a website in order to remember your visit.

Cookies are generally used to facilitate, personalize, and improve your website user experience. For example, if you check the “remember me” option when you log in, cookies store this information and remember you on your next visit so you can log in without entering your credentials again. They can also help your next visit by remembering your language selection, country selection, and personal preferences.

First-Party and Third-Party Cookies: Our services may use both first-party and third-party identification cookies.

Persistent Cookies: These cookies remain on the user’s device for the period specified in the cookie. They are activated each time the user visits the website that created the cookie.

Session Cookies: These cookies allow website operators to link a user’s actions during a browser session. A browser session begins when a user opens a browser window and ends when the user closes the browser window. Session cookies are created temporarily. When you close the browser, all session cookies are deleted.

Social Media: These cookies are set by a range of social media services that we add to the website to enable you to share our content with your friends and networks, log in to our services, and help us reach you better with relevant advertisements and content from these third parties.

We have listed below the different types of cookies that we may use on https://www.ballicubuk.com.tr.

We use Necessary, Functional, Application and Other Performance, Targeting and Social Media cookies. Below, information regarding the variables used is provided. While those used by the software are valid for each site, other cookies may vary depending on the site. If the information we obtain through cookies constitutes personal data, this Cookie Policy is complemented by and subject to the Privacy Policy.

Functional Cookies

psid: Session variable for the site user
l: Customer logged in / not logged in variable
abh: Admin panel logged in / not logged in variable
dc2u: Variable required for caching Site Language and currency fields

Application Cookies

popup: Variable that stores whether the popup banner has been shown before
Cookie Message: Variable that stores whether the cookie message has been shown to the customer before
viewStyle: Variable that stores how products are displayed on the product listing screen

Other Cookies

_ga: Analytics device information – for use by applications in Google Tag Manager
_gid: For user identification
_gat: Variable used to reduce the Analytics request rate

You may choose not to allow cookies. Most browsers allow you to manage cookies in a way that suits you best. In some browsers, you can manage cookies on a site-by-site basis for more detailed control over privacy. You may also choose not to allow cookies from any sites other than those you trust.

Depending on the browser you use, you can access cookie settings via the links below:

Google Chrome
Internet Explorer
Mozilla Firefox
Safari (Desktop)
Safari (Mobile)
Android Browser
Opera
Opera Mobile
Edge
For other browsers, please refer to the documentation provided by your browser manufacturer.

In e-mails you send to Ballıçubuk Customer Services or via contact forms regarding any of your orders, never write your credit card number or passwords. Information contained in e-mails may be seen by third parties. Our company cannot guarantee the security of the information transmitted through your e-mails under any circumstances.

In the limited cases specified below, our Company may disclose user information to third parties outside the provisions of this “Privacy Policy.” These cases include, in a limited number of situations:

Complying with mandatory requirements imposed by laws, decree laws, regulations, and similar legal rules issued by authorized legal authorities and in force;

Fulfilling and implementing the requirements of the agreements concluded between our site and users;

Where information about users is requested for the purpose of conducting an investigation or inquiry carried out duly by authorized administrative and judicial authorities;

Where it is necessary to provide information in order to protect users’ rights or security.